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Conflict Management: Short Course

This 1-day course will examine practical conflict resolution techniques and strategies that managers can effectively utilise when managing conflict in the workplace. Delegates will develop the confidence to deal with a variety of difficult situations through employing an objective approach and effective communication skills.

Improving Team Performance: Short Course

Improving Team Performance: Short Course

This course is aimed at managers who want to manage and motivate their team in order to get the best out of them. Delegates will learn about the importance of managing team dynamics, providing clear performance objectives and ensuring that performance can be effectively measured and

Team Leadership Skills: Short Course

Team Leadership Skills: Short Course

This 2-day course will fully explore the role of a Team Leader / Supervisor and how effective people management skills can get the best out of those who report to them. Delegates will learn the importance of providing their team with good communication, effective delegation, clear objectives and constructive performance feedback