This course is ideal for employees who want to develop the key skills required to facilitate a broad range of different group discussions and business meetings. We will explore in detail the communication skills required to successfully run, manage and lead a group discussion.
This 1 day course, managers will learn how to manage themselves and the difficult situations and people that they encounter at work. Delegates will develop the confidence to take a proactive approach and understand the behaviours of others and how to respond appropriately whilst maintaining a professional working relationship.
This 1-day course will examine practical conflict resolution techniques and strategies that managers can effectively utilise when managing conflict in the workplace.
An essential course for managers who are expected to work effectively in an ever more demanding business environment. Delegates will explore the different triggers / situations that may create higher than normal levels
This 1-day course, delegates will learn the importance of pre-appraisal preparation and explore ways in which they can encourage a two-way conversation with all appraisees.