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Information Communications



  • Support technician
  • Network Technician

Duration: 15 – 18 Months

Delivery Style: (Classroom, Site Based or Remote)

Prerequisites: None

Funding band: £15,000


fully funded through apprenticeship levy or 95% funded through government co-investment


The broad purpose of the ICT occupation is to deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or to end-users provisioned as cloud services that is required to deliver and support the information systems needs of an organisation.

Delivery of the ST0973 standard includes two pathway choices:

1 – The Support Technician role is desk based resolving system user queries and resolving faults in a helpdesk environment. For example, a Support Technician in a Travel Agent would use a system to manage their customer bookings and when the system fails it needs rectifying rapidly in order to reduce the financial impact and damage to customer reputation. The business would contact a Support Technician to report the problem and either get it fixed or escalated to an engineer.

2 –A Network Technician role is usually desk based but may involve visits to client’s premises to resolve issues. For example, a Network Technician working in a university or a college they may be installing a computer lab as a training suite including cabling and hardware requirements. They may be required to install cloud services to support a business expansion and provide better network services.

Core Modules

Module 1: Helpdesk Operations

Including an Introduction to Personal Computer Hardware to Advanced Computer Hardware

Module 2: Preventative Maintenance

Focusing on PC’s, Laptops and Mobile Devices you will learn the knowledge nad skills behind preventative maintance and troubleshooting.

Module 3: Networking and Architectures

Learning the basics from networking concepts through to virtulisation and cloud computing.

Module 4: Installations and Upgrades

From installing to upgrading, windows configuration through to disaster recovery with basic scripting and variables.

Module 5: Troubleshooting

Learn the six steps of the trouble shooting process with focus on in persona dn remote access protocols.

Monthly on-the-job training & mentoring

In partnership with employers, we conduct regular one-to-one progress reviews with apprentices to monitor & validate continued learning of required skills & knowledge needed for their role.

Concluding with the end-point assessment gateway

When working at the required standard and backed by their own comprehensive portfolio, the apprentice undertakes a graded End Point Assessment (EPA), achieveing a Pass, Merit or Disctinction in their apprenticeship.

Delivery Model

Our programme is delivered with a flexible approach to suit the needs of your business. We can deliver in a 7 week block model or a more traditional ‘day release’ model, whichever suits your needs.