This 1 day course, managers will learn how to manage themselves and the difficult situations and people that they encounter at work. Delegates will develop the confidence to take a proactive approach and understand the behaviours of others and how to respond appropriately whilst maintaining a professional working relationship.
This 1-day course will examine practical conflict resolution techniques and strategies that managers can effectively utilise when managing conflict in the workplace.
An essential course for managers who are expected to work effectively in an ever more demanding business environment. Delegates will explore the different triggers / situations that may create higher than normal levels