by Rachel Thomas | Oct 25, 2023
This 1 day course, managers will learn how to manage themselves and the difficult situations and people that they encounter at work. Delegates will develop the confidence to take a proactive approach and understand the behaviours of others and how to respond appropriately whilst maintaining a professional working relationship.
by Rachel Thomas | Oct 25, 2023
This 1-day course will examine practical conflict resolution techniques and strategies that managers can effectively utilise when managing conflict in the workplace.
by Rachel Thomas | Oct 25, 2023
An essential course for managers who are expected to work effectively in an ever more demanding business environment. Delegates will explore the different triggers / situations that may create higher than normal levels