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L2 Facilities Service Operative Apprenticeship

Professional Apprenticeships


As a Facilities Services Operative you are employed in a role to provide services such as security, supporting hard facilities management functions i.e. maintenance and engineering, and Soft FM i.e. cleaning, catering, front-of-house logistics, post-room services and portering.

As the facilities management industry covers a wide array of industry sub-sectors, this role works in a range of environments e.g. in an office, in residential developments and commercial properties, hospitals, schools or retail centres and industrial locations.

Beyond your immediate team, Facilities Services Operatives (FSOs) liaise with colleagues in other departments (e.g. Finance, Procurement and Commercial and collaborates with technical experts and other facilities management related roles such as security personnel, cleaners, catering and front-of-house staff.

This is an outward-facing role where liaison with customers is a key priority and forms a major part of your role.



Funding Band: £3,000 

If you are a levy paying employer, you can use your levy funds for this programme. If you are an SME and don’t pay into the government levy, then you can get funding of at least 95% for this programme.

Course Description

The Facilities Service Operative Level 2 apprenticeship programme is suitable for a salesperson who needs development or a whole sales team, our flexible approach to our sales apprenticeship programmes will provide them with the knowledge, skills, and behaviours to close more business at better margins.

An employee in this occupation will be responsible for fulfilling the duties listed below in compliance with legislation and organisational policies and procedures. In their daily work, an employee in this occupation interacts with colleagues within the FM department and reports to the FM Supervisor.  There is no typical pattern of work, but Facilities Services Operatives are often employed on a Monday to Friday basis. Night working is rarely involved.

Curriculum contains modules and themes such as:

  • Legislation
  • Risks
  • Customer services
  • Sustainable practices
  • Continous improvement processes.

Duration / Delivery Model

12 – 15 Months

The Facilities Services Operative L2 apprenticeship programme can be delivered face to face via workshops, webinars, one to one monthly coaching or it can be delivered using a complete blended solution.
We’ll design and deliver the programme around what works best for you and in the format that is right for you.

Alternatively, to suit employers S&A Academy cater for large levy organisations and SMEs to design and create bespoke content and delivery with a collective group of individuals from the same organisation. This apprenticeship is  suited for employees up-skilling whilst doing their existing roles or newly recruited business professionals.

End Point Assessment

  • Knowledge test
  • Observation
  • Professional discussion underpinned by a portfolio of evidence